Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Industry X, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. .

What will you do?

• Provide excellent email support to advertisers, agencies, and client sales representative on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions

• Perform proactive and reactive analyses of campaign delivery in order to increase performance and drive revenue

• Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms

• Be an expert on digital ad ecosystems

• Use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries

• Maintain established QA scores on responses and adhere to operational KPIs Knowledge

What do we expect from you?

• Bachelor s degree or relevant experience in Marketing, Advertising, STEM, or related field

• 1 year working in Zendesk, Salesforce or similar CRM

• 1 year in digital advertising, ad operations, technology or another related field

• Solid understanding of programmatic ad buying and auction marketplace dynamics

• Experience in ad trafficking, ad support and experience performing quality assurance checks and debugging issues with active campaigns

• Strong analytical skills with demonstrable experience working with large data sets to solve business problems, leveraging Excel or Gsheets

• Working within a data platform such as Looker or Tableau will be a strong asset

• Willingness to work on a rotating schedule across 7 day work week