Job: Process Documentation Writing Junior Specialist – Jobs

What you will do:

Work on the ticketing system regarding documentation update requests.
Draft the content being updated/added.
Update/amend/create documentation (process instruction) templates.
Be responsible for the content within Connect Composer (RCO Help Center).
Plan, develop, write, and edit content in the Help Center.
Maintain consistent structure and tone throughout help center.
Maintain technical aspects of Connect Composer (draft/publish content, cooperate with Ops TLs, address comments).
Responsible for inputs while drafting the content to assist Change Manager and unblock documentation ticket.
Responsible for understanding the process and the changes requested.
Responsible for understanding impacts (when noticed), and risks (when noticed) and calling that out to Change Manager.

What we expect:

Availability to work full-time (9:00 AM - 5:00 PM).
Fluent English language (min B2+ level is required), both oral and written.
Exceptional attention to detail.
Analytical skills.
Prior experience with process and/or technical writing in an operation environment is a plus.
Basic knowledge of HTML would be an asset.

What we can offer:

Hybrid mode of employment until further notice.
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

Process Documentation Writing Junior Specialist