Customer Service/OTC Specialist
with Portuguese
Customer Service/OTC Specialist with Portuguese
As Customer Service/OTC Analyst you will be responsible for:
- Responding customer queries in a timely manner
- Management of Product Distribution Complaint
- Returns Processing
- Customer Master Data Management
- Performing Credit Debit notes
- Verbal and written communication with Customers 5 10 calls daily
- Cooperation with LSP TSP on Track and Trace of the orders
- Cooperation with Back Office on orders clarification for customers
What do we expect?
- Previous experience in customer service role would be an asset
- Knowledge of OTC Order Management life cycle, SAP order return processing and understanding of SOX Process Control
- Strong interpersonal communication skills and ability to maintain professional business contact
- Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Portuguese
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
- Ability to prioritize, analytical skills, can do attitude and ability to multi task
- Understanding of Supply Chain nice to have
What can we offer:
- Ability to work in hybrid mode or 100% remotely (we expect the employee to appear in the Gdańsk office at most once a quarter)
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
