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beign your career journey with accenture

Accenture
Customer Service/OTC Specialist with Portuguese
Accenture
location iconLocations: Gdańsk
level iconLevel: specialist

Customer Service/OTC Specialist

with Portuguese

Customer Service/OTC Specialist with Portuguese

As Customer Service/OTC Analyst you will be responsible for:

  • Responding customer queries in a timely manner
  • Management of Product  Distribution Complaint
  • Returns Processing
  • Customer Master Data Management
  • Performing Credit Debit notes
  • Verbal and written communication with Customers 5 10 calls daily
  • Cooperation with LSP TSP on Track and Trace of the orders
  • Cooperation with Back Office on orders clarification for customers

What do we expect?

  • Previous experience in customer service role would be an asset
  • Knowledge of OTC Order Management life cycle, SAP order return processing and understanding of SOX Process Control
  • Strong interpersonal communication skills and ability to maintain professional business contact
  • Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Portuguese
  • Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
  • Ability to prioritize, analytical skills, can do attitude and ability to multi task
  • Understanding of Supply Chain nice to have

What can we offer:

  • Ability to work in hybrid mode or 100% remotely (we expect the employee to appear in the Gdańsk office at most once a quarter)
  • Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
  • Using foreign language and new technology solutions daily, cooperating with various Clients
  • CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.pl

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

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Details

  • iconAnalytics & Reporting, Customer Service, BPO/SSC
  • iconEnglish, Portuguese
  • iconGdańsk, pomorskie

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