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Arla Global Shared Services
Arla Global Shared Services
location iconLocations: Gdańsk
level iconLevel: manager/director
Head of HR Operational Services - Maternity cover until May 2024 - Gdansk
Lokalizacja: Gdańsk
  • English
  • HR
  • Project Management

Are you looking for an opportunity to gain an insight into new HR areas in a broad leadership role where you can develop yourself and others? In this exciting position, you act as leader and as the main responsible for HR services and operational services in Poland.

Managing Operational Services, you lead a team of 20 highly skilled people in Poland to deliver great performance. Doing your utmost to enable your team, you develop and maintain a world-class delivery structure for Operational HR services and Facility services, collaborating and aligning priorities with local HRBPs as well as the global HR organisation along the way.

Build commitment and create change

As the Head of Operational Services, you enter a broad manager role focusing on payroll, HR admin, employee relations, master data, talent acquisition as well as facility management. You lead team leaders and specialists alike, focusing on nurturing a service mindset to ensure user satisfaction and facilitating continuous improvements through the innovation of services, processes and technologies. Specifically, you:

  • Rethink and optimise all the Operational Services areas, using your entrepreneurial mindset to envision the future and act accordingly
  • Prioritise deliverables according to resources, policies and guidelines
  • Bridge functional priorities with the need for local adaption dividing your focus between the local dimension and the need for sharing/developing subject matter expertise across countries
  • Apply relevant and high quality HR data, reporting and analyses to facilitate data driven decision making about people and organisation in Arla

HR and leadership experience

This is a real leadership position where your ability to engage your employees and deliver change is in high demand. Thus, you will need communication skills, empathy and persistence in equal measure to enable a complex local/global matrix organisation to deliver consistent service and continuously pursue high standards while respecting your employees and their work-life balance.

Your qualifications:

  • You have worked 10+ years with HR giving you a broad HR understanding
  • You hold 5+ years of management experience, so you know how to motivate employees and manage projects
  • You are familiar with some of the mentioned HR areas
  • You communicate effortlessly in English


Have you ever heard that you are the change?
Now you know


Are you looking for something more than material benefits in your professional life?
Now you have found


Regardless of which department you work in -
Your creativity leads us to innovation.

Your future colleagues from HR department describe these generally:

Flexible working hours
Professional career development
Great Atmosphere
Respectful scandinavian culture
No dress code zone
Lack of stress at work
Tens of benefits
Space for self-reliance

We are Arla GSS and we deal with business the Scandinavian way.

You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center.


  • iconAnalytics & Reporting, Human Resources, Project Management, BPO/SSC
  • iconEnglish
  • iconGdańsk, pomorskie

Company profile

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