What will you do?

• Timely and accurately process orders and review issues related to automatically processed orders.
• Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and/ or customers.
• Receive and drive timely resolution of order-related customer queries and complaints.
• Perform validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and/or carriers.
• Process and ensure that all return requests comply with Return policies including appropriate approval and documentation.

What do we expect?

• 1-3 years of experience in the position related to Order-to-Cash processes (not required for juniors)
• Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management, alternatively, an equivalent progressive working experience
• Highly Customer oriented, good communication and interpersonal skills
• Ability to prioritize, analytical skills, can-do attitude
• SAP experience valuable, advanced MS Office
• Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Finnish