• Contact customers by phone and other tools to ensure timely payment of all invoices, being proactive to ensure an overdue situation does not occur
• Develop and maintain professional relationships with internal and external clients
• Promptly provide customer payment remittances to Accenture s cash applications team
• Build reports liaised with client processes and procedures
• Meet weekly monthly collections targets and all SLA s
• Raise to management dispute information to a high degree of quality as required in accordance with the established policy
• Produce monthly statements to send to customers in line with client s processes
• Record all collections activities in a consistent manner as per client processes
• Ensure that the collection processes followed are in adherence to the procedures
• Training new joiners
• Coordinating deliverables assigned by the TL
• Being a backup of TL

What we expect from You:

• Skills and qualifications
• Strong communication skills
• Ability to work on own initiative as well as part of a team
• Good interpersonal and time management skills
• Great analytical skills and proven ability to work with a large amount of data
• Curiosity to dig deeper for root causes of certain issues
• Ability to build and maintain relationships with different stakeholders to resolve issues in a timely and regular manner
• Proficiency in English and Spanish or Portuguese
• Previous exposure to an international client environment
• At least six months experience within cash collections and reconciliation of customer accounts
• At least six months experience in stakeholder management and direct customer contact
• Some experience on training new joiners and supporting colleagues with difficult cases
• Desirable skills
• A Third level qualification
• 6 months collections or accounts payable customer care sales experience
• Proficiency in Microsoft Office particularly in Excel
• An aptitude for negotiation, reporting, and problem solving
• Spanish or Portuguese language at B2 and above would be distinctive advantage