Senior Cash Collector
with Spanish or Portuguese
Senior Cash Collector with Spanish or Portuguese
What You will do:
- Contact customers by phone and other tools to ensure timely payment of all invoices, being proactive to ensure an overdue situation does not occur
- Develop and maintain professional relationships with internal and external clients
- Promptly provide customer payment remittances to Accenture s cash applications team
- Build reports liaised with client processes and procedures
- Meet weekly monthly collections targets and all SLA s
- Raise to management dispute information to a high degree of quality as required in accordance with the established policy
- Produce monthly statements to send to customers in line with client s processes
- Record all collections activities in a consistent manner as per client processes
- Ensure that the collection processes followed are in adherence to the procedures
- Training new joiners
- Coordinating deliverables assigned by the TL
- Being a backup of TL
What we expect from You:
- Skills and qualifications
- Strong communication skills
- Ability to work on own initiative as well as part of a team
- Good interpersonal and time management skills
- Great analytical skills and proven ability to work with a large amount of data
- Curiosity to dig deeper for root causes of certain issues
- Ability to build and maintain relationships with different stakeholders to resolve issues in a timely and regular manner
- Proficiency in English and Spanish or Portuguese
- Previous exposure to an international client environment
- At least six months experience within cash collections and reconciliation of customer accounts
- At least six months experience in stakeholder management and direct customer contact
- Some experience on training new joiners and supporting colleagues with difficult cases
- Desirable skills
- A Third level qualification
- 6 months collections or accounts payable customer care sales experience
- Proficiency in Microsoft Office particularly in Excel
- An aptitude for negotiation, reporting, and problem solving
- Spanish or Portuguese language at B2 and above would be distinctive advantage
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
