Collections Specialist
with German
Collections Specialist with German
What will you do:
As a Collections Support Specialist in the Order To Cash Department you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area.
Your main tasks will be related to:
- Collecting due receivables from portfolio of customers with higher difficulty
- Negotiating and building long term business relationships with customers
- Customer account maintenance activities e.g. write offs, reconciliation, discount application
- Working with prioritization list to contact customers in order to maximize cash collected and reduction of old debt
- Phone and email contact with customers with focus on phone communication
- Supporting other colleagues in addressing difficult cases
- Cooperating closely with other teams in order to resolve customer s issues customer service, sales, finance managers
- Reporting and forecasting debt aging, open credits, forecasted cash collected
- Customer queries management
- Supporting Training Team in performing training and quality activities
- Proactively search and present ideas of possible process improvements simplifications in the process to improve efficiency and quality of service
What we expect:
- Minimum one year experience in Cash Collection process
- min. C1 - Very good English and German
- Demonstrated ability to work independently and manage complex cases
- Track record of delivering target results on managed portfolio
- Track record of proactively supporting other team members or the Team Lead
- Excellent communication and interpersonal skills written and oral
- Experience in customer service order to cash department
- Microsoft Office package
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
