As a Collections Support Specialist in the Order To Cash Department you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area.

Your main tasks will be related to:

• Collecting due receivables from portfolio of customers with higher difficulty
• Negotiating and building long term business relationships with customers
• Customer account maintenance activities e.g. write offs, reconciliation, discount application
• Working with prioritization list to contact customers in order to maximize cash collected and reduction of old debt
• Phone and email contact with customers with focus on phone communication
• Supporting other colleagues in addressing difficult cases
• Cooperating closely with other teams in order to resolve customer s issues customer service, sales, finance managers
• Reporting and forecasting debt aging, open credits, forecasted cash collected
• Customer queries management
• Supporting Training Team in performing training and quality activities
• Proactively search and present ideas of possible process improvements simplifications in the process to improve efficiency and quality of service

What we expect:

• Minimum one year experience in Cash Collection process
• min. C1 - Very good English and German
• Demonstrated ability to work independently and manage complex cases
• Track record of delivering target results on managed portfolio
• Track record of proactively supporting other team members or the Team Lead
• Excellent communication and interpersonal skills written and oral
• Experience in customer service order to cash department
• Microsoft Office package