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Arla Global Shared Services
Customer Service Specialist with English/Danish/Finnish - Gdańsk
Arla Global Shared Services
location iconLocations: Gdańsk
level iconLevel: specialist
Customer Service Specialist with English/Danish/Finnish - Gdańsk
Lokalizacja: Gdańsk
  • English
  • Danish
  • Finnish
  • SAP

About the job

Together with your colleagues in the Customer Service, you will work with day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will work closely with the rest of the team to ensure high quality customer service. You will take responsibility to deliver on our targets and KPIs. If you’re a positive, open minded, highly organised and proactive person with good communication and analytical skills, you could be just right for this role!

Depending on your profile, you will be doing some of this:

  • Working with order handling
  • Registering, tracking and resolving disputes and queries from customers over the phone and in writing
  • Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
  • Reporting to relevant Business units
  • Working with customer master data
  • Participating in improvement initiatives and projects
  • Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
  • Maintaining effective and efficient communication with internal and external customers
  • Taking part in documentation review based on established guidelines and standards
  • Some ‘on call’ out of office hours may be required and will be agreed.

Who are you?

To be successful in this role you are characterized by:

  • An entrepreneurial mindset that is attracted to join a brand new team
  • Strong communication and service skills
  • English (need) - Danish or Finnish (nice to have)
  • An ability and will to work with colleagues in a ONE team spirit
  • Thriving in a support centre with high activity
  • Detail orientation & structure
  • Proactive-predictive actions
  • High commitment to deliver and work to improve existing services
  • A flair for IT/systems
  • A customer centric & solution-oriented approach
  • Digital proficiency and curiosity
  • 1-3 years of relevant professional experience
  • Knowledge and understanding of Arla systems like SAP and CSM (nice)

Lead

Have you ever heard that you are the change?
Now you know

Sense

Are you looking for something more than material benefits in your professional life?
Now you have found

Create

Regardless of which department you work in -
Your creativity leads us to innovation.

Your future colleagues describe these generally:

Flexible working hours
Professional career development
Great Atmosphere
Respectful scandinavian culture
No dress code zone
Lack of stress at work
Tens of benefits
Space for self-reliance

We are Arla GSS and we deal with business the Scandinavian way.


You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center.

This job is no longer available

Recruitment process for this position has ended.

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Details

  • iconIT, Customer Service, BPO/SSC
  • iconEnglish, Danish, Finnish
  • iconGdańsk, pomorskie

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