Customer Service Specialist
with Spanish & Portuguese
Customer Service Specialist with Spanish & Portuguese
What will you do?
As Customer Service/OTC Analyst you will be responsible for:
- Responding customer queries in a timely manner
- Management of Product Distribution Complaint
- Returns Processing
- Customer Master Data Management
- Performing Credit Debit notes
- Verbal and written communication with Customers 5 10 calls daily
- Cooperation with LSP TSP on Track and Trace of the orders
- Cooperation with Back Office on orders clarification for customers
What do we expect?
- Previous experience in customer service role would be an asset
- Knowledge of OTC Order Management life cycle, SAP order return processing and understanding of SOX Process Control
- Strong interpersonal communication skills and ability to maintain professional business contact
- Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Spanish and Portuguese
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
- Ability to prioritize, analytical skills, can do attitude and ability to multi task
- Understanding of Supply Chain nice to have
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
