What will you do?

As Customer Service/OTC Analyst you will be responsible for:

• Responding customer queries in a timely manner
• Management of Product Distribution Complaint
• Returns Processing
• Customer Master Data Management
• Performing Credit Debit notes
• Verbal and written communication with Customers 5 10 calls daily
• Cooperation with LSP TSP on Track and Trace of the orders
• Cooperation with Back Office on orders clarification for customers

What do we expect?

• Previous experience in customer service role would be an asset
• Knowledge of OTC Order Management life cycle, SAP order return processing and understanding of SOX Process Control
• Strong interpersonal communication skills and ability to maintain professional business contact
• Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Spanish and Portuguese
• Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
• Ability to prioritize, analytical skills, can do attitude and ability to multi task
• Understanding of Supply Chain nice to have