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beign your career journey with accenture

Accenture
Digital Marketing Junior Specialist with German
Accenture
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time

Digital Marketing Junior Specialist

with German

Digital Marketing Junior Specialist with German

What will you do:

As a Customer Support Agent, you will be responsible for providing top-notch support to our Clients, ensuring their advertising campaigns run smoothly and effectively. You will handle a wide range of queries related to ads serving, performance, policy compliance, analytics reporting, billing issues.

The key responsibilities are:

  • Engage with Clients through various channels (email(priority), chat, phone) to assist them with any inquiries related to their Digital Ads Accounts.
  • Identify, analyze, and resolve technical issues and challenges that Clients may encounter while running their digital ad campaigns.
  • Collaborate with relevant internal teams to find effective solutions promptly.
  • Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platform's policies.
  • Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads.
  • Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.
  • Assist Clients in managing and updating their profile information on the digital advertising platforms.
  • Prioritize customer satisfaction and maintain a positive client experience throughout interactions.
  • Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.

What we expect from you:

  • Fluency in German language (C1 level required) and proficiency in English (B2 level required) with excellent communication skills in both languages, with a friendly and professional demeanor.
  • Bachelor's degree in a relevant field (preferred but not mandatory) or equivalent practical experience or previous experience in customer service.
  • Strong problem-solving skills and the ability to think analytically when troubleshooting technical issues.
  • Detail-oriented and well-organized.
  • Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.
  • Proven experience in customer support or related role will be a strong advantage.
  • Familiarity with various digital advertising platforms such as Google Ads, Facebook Ads, Bing Ads, etc. will be an asset.
  • Experience in data analysis and reporting tools to assist with analytics-related queries is a plus.
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.pl

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

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Details

  • iconConsulting, Marketing & PR, Customer Service, BPO/SSC
  • iconEnglish, German
  • iconKraków, małopolskie

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