Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will continuously deliver value to our clients, while making a larger impact on society. Content Moderators help create a safe and inclusive community by minimizing bad experiences online. They help create an environment free of intimidation and exclusion and often avert the spread of real-world harm. And above all, they contribute to the protection of those most vulnerable community members and groups.

We are looking for candidates with familiarity and passion for the internet, internet platforms, and internet culture. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.

Content moderation is a meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.

Role Details

• Organize, categorize, and publish content and information using specific tools and channels
• Review, classify and/or eliminate highly sensitive content to serve as an advocate for the user community
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality; participate in improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role.

Basic Qualifications/Skills Needed

• Sound coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and German skills
• Ability to perform duties objectively, be bias free in regards to personal beliefs, acting objectively according to client policies
• Strong attention to detail and commitment to quality, efficiency, and effectiveness
• Comfortable synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well on a team and individually
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Willingness to work Regular Schedule, from Monday to Friday
• Willingness to work from the office