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beign your career journey with accenture

Accenture
Customer Success Representative Senior Analyst with German
Accenture
location iconLocations: Warszawa
level iconLevel: specialist
time iconWorking hours: Full time

Customer Success Representative Senior Analyst

with German

Customer Success Representative Senior Analyst with German

Key Essentials:

  • Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities 
  • Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation 
  • Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed 
  • Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization  
  • Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts  
  • Engage with existing medium to large customers in onboarding or steady state, or transformational phases
  • Work with end-users, operational, business, and financial decision makers

Basic Qualifications:

  • Minimum of 4 years’ experience in sales or account management
  • Language(s) Required: German - minimum level C1 required.

Preferred Qualifications:

  • Bachelor’s degree
  • Utilisation of interpersonal skills to communicate and foster positive business relationships
  • Deep understanding of customers’ concerns and the ability to troubleshoot as needed
  • Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations

Project Specific Requirements

  • Knowledge of Microsoft Licensing
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.pl

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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Recruitment process for this position has ended.

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  • iconAnalytics & Reporting, Customer Service, Sales, BPO/SSC
  • iconEnglish, German
  • iconWarszawa, mazowieckie

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