Area of responsibility

• Member of L2 application support team responsible for resolving complex technical incidents and requests related to Workday integrations
• Analyze and identify if root cause is data, configuration, or technical issue
• Perform impact analysis, recommend solution, implement changes for issues detected in Workday custom integrations and identify possible performance improvements
• Recognize patterns/ re-occurrence of incidents, and propose technical and process improvements to minimize volume/ magnitude of impact
• Participate in ticket escalation meetings with L3 support to discuss investigation and solution strategies
• Collaborate effectively with Workday support specialists across modules or business areas within the greater team, and raise tickets to appropriate group when work is out of scope of Workday Technical Team's supported area or application

Candidate profile

• At least 2 year of experience with supporting or developing Workday integrations
• Required experience in the following Workday integration technologies: Workday connectors, Document Transformation & EIB, Workday API integration in both SOAP and REST, Workday Studio integration, XSLT, Workday Reports and calculated fields, XML, JSON
• Experience in the following Workday integration technologies would be an asset: Payroll (PECI), BIRT report design
• Prior experience working with ServiceNow ticketing tool, SOAP UI, Postman (preferable)
• Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
• Fluent English, excellent communication and analytical skills

By joining us you gain

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), various insurance packages (incl. foreign travel insurance), coaching, psychological consultations, concierge for young parents, sports groups, additional day off for your birthday and more,
• Possibility to create your individual benefits package (e.g. personal concierge, veterinary packages for your pets, financial & legal assistance) and access to an online cafeteria where you may find i.a. vouchers, discounts for IT devices and car purchase,
• 3 paid hours for volunteering per month,
• Additional paid Birthday Day off
• and when you start enjoying PwC as much as we do, you may get a financial bonus in exchange for recommending your friend to work with us.