Responsibilities:

• identifying accounts with overdue payments,
• making outbound calls or e-mails and determining the reasons for the outstanding debts,
• issuing dunning letters to overdue accounts,
• maintaining records of collection efforts,
• setting up and negotiating acceptable terms of repayments,
• supporting Credit Control and Order Management teams in managing internal data,
• providing good and professional customer service.

Requirements:

• very good knowledge of Italian and English - at least B2,
• previous experience in Customer Service, Cash Collection, or relevant is not required but would be an asset,
• detail- and goal-oriented attitude,
• excellent telephone manner,
• self-motivated, able to perform in a fast-paced environment,
• strong communication, problem-solving, and negotiation skills.

The offer:

• a hybrid model of work (2 days/week from the office),
• annual bonuses,
• private medical care with dental care,
• life insurance,
• benefits system package,
• the possibility of development in an international environment with a stable position,
• work in an international and friendly organization.