from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Lead Analyst (Front Office)
location iconLocations: Warszawa
level iconLevel: specialist
Lead Analyst (Front Office)

Lead Analyst (Front Office)


Why finance at Stryker?

Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs. Our total rewards offering includes but is not limited to:

  • Employee health insurance, plus additional health insurance - both eligible from your first day of employment
  • Group life insurance and retirement benefits
  • Sports card
  • Social benefits fund - this includes holiday subsidy
  • Tuition reimbursement and access to online platforms with business courses
  • Length of service awards (eligible at 5 years of employment)
  • Corrective eyewear refund
  • Lunch allowance

I2C Senior Analyst II (FO) will play a key role within Front Office team, reporting directly to Associate Manager. The person in this position is responsible for performing all I2C activities assigned to the cluster and act as main point of contact for local teams. This requires strong stakeholder management skills and ability to manage time and tasks in a smart way. I2C Senior Analyst II is required to provide support and coach other more junior team members.

Collections & Dispute management:

  • Contact all assigned customers via phone and email to ensure that payment is received as per agreed terms
  • Complete daily worklist, follow all appropriate steps as per collection strategy set up in system
  • Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on assigned portfolio of customers
  • Reconcile customer accounts and work with Back Office on keeping customer's account clean and tidy
  • Obtain from customer payment information and share this information with Back Office to proceed with clearings in ERP
  • Negotiate and prepare payment agreements as an alternative payment option for customers
  • Escalate collection issues timely and properly
  • Resolve disputed invoices by regular interactions with commercial team


  • Liaise with Credit team to ensure that credit limits are assigned correctly and there are no blocked orders
  • Maintain an admin part to obtain appropriate approval to change a credit limit or release blocked order

Bad debt:

  • Reduce provisioned amount by active collections
  • Prepare bad debt calculation file and perform individual assessment based on portfolio’s knowledge
  • Continues Improvement:
  • Continues Improvement Champion within the O2C function, ensuring that improvements are incorporated in the work routine
  • Keep maintaining internal process documentation and updating it once this is required


  • Comply with all internal control procedures to ensure accurate financial records
  • Provide internal/external auditors with selected samples and collaborating with them directly
  • Contribute to accurate customer master data elements
  • Prepare regular & ad hoc reports for various stakeholders
  • Provide support and coach other more junior team members
  • Perform all other related work as assigned by management and support other I2C functions (Back Office, Credit) if this is required

Education & special trainings:

  • BS/BA/MA in Business Administration, Accounting, Finance or related field
  • Advanced MS Office skills
  • Fluent spoken and written English (Nordic/BNL as advantage)
  • Experience on AR-related systems (SAP, Oracle, Credit Management tools or others)

Qualifications & experience:

  • Between 3 and 6 years of I2C experience
  • Process Champion – knowledge of entire I2C process (including O2I) for assigned region/cluster and share good practices among the team

Physical & mental requirements:

  • Ability to work well with cross-functional teams and multi-task
  • Very good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
  • Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
  • Effective problem-solving skills
  • Excellent time management and organizational skills, with the ability to prioritize and handle multiple tasks

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at

This job is no longer available

Recruitment process for this position has ended.

Jobs that may interest you:

Collections Analyst with Portuguese and English
flag English, Portuguese
Order to Cash Operations Analyst with Greek (hybrid from Gdansk or Warsaw)
flag English, Greek
locationGdańsk, Warszawa
Inside Sales Opportunity Representative Analyst with Polish
flag Polish, English


  • iconAdministration, Analytics & Reporting, Audit, Finance & Accounting, Customer Service, Sales, BPO/SSC
  • iconEnglish
  • iconWarszawa, mazowieckie

Company profile

  • About us
  • Job offers

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!