For our Client, an international company with an office located in Kraków, we are looking for candidates interested in the position Customer Service Team Leader with English (or French).
Customer Service Team Leader with English / French
Customer Service Team Leader with English / French
Work place: Kraków
Ref. no 195021/9898
Responsibilities:
- organizing the customer service for the dedicated region, prioritization of workload to provide a professional quality of service,
- leading the team, including performance management, people development, coaching,
- provide training for the team,
- representing the team and delivering related input,
- providing support and effective communication with stakeholders and business units,
- ensure fulfilment of Key Performance Indicators (KPIs) and Service Level agreements (SLAs), continuously improving on performance benchmarks,
- pro-active communication with the consumers and advising them on various topics.
Requirements:
- at least 1 year of experience in a Team Leader position,
- excellent communication skills in English (B2/C1) is a must,
- very good French (B2/C1) would be a great asset,
- customer-oriented and passionate about working with people,
- ability to anticipate and quickly react in a dynamic business environment,
- analytical mindset,
- strong negotiation and leadership skills.
The offer:
- possibility for further development in people and process management,
- professional development,
- flexible working hours, work in a hybrid mode,
- private medical care and competitive package of benefits (sports classes, lunch discounts, bonuses, sport card, etc.),
- comfortable and modern office.
Analytics & Reporting, Customer Service, BPO/SSC
English, French
