Data analysis and complex mathematical tasks do not scare you? You can clearly communicate complex quantitative analysis in actionable insights and interaction with cross-functional entities is something you enjoy passionately? We have the perfect job for you!

Overview of tasks:

• Produce and deliver tracking and reporting for key KPI's and SLA'a in the business
• Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit
• Perform ad-hoc data analysis to support the business initiatives
• Creating and maintaining efficient and secure systems for recording data and producing relevant documentation
• Maintaining the daily relationship with the business intelligence supplier
• Seeking opportunities to drive innovation and process improvement within the reporting spectrum

We are looking for:

• 2-3 years of experience working in a reporting and / or controlling environment
• Good knowledge of performance and quality metrics
• Ability to clearly communicate complex quantitative analysis in actionable insights
• Ability to solve complex business problems and conduct investigations
• Fluency and excellent communication skills in English
• Knowledge of Russian or Polish language would be an asset
• Profound knowledge of MS Excel, Power Query and SQL
• Knowledge of any BI tool would be an asset
• Strong mathematical and numerical as well as critical thinking and problem solving skills
• Excellent analytical and statistical skills and ability to use the right analytical method depending on the problem
• Organizational and time-management skills

We will offer:

• Private medical healthcare
• Medicover Sport card
• Co - financing of online courses on three different platforms
• Great office with modern workplaces in Olivia Center
• Internal training and further education possibilities via our campus
• Advancement opportunities in our international company
• Highly motivated and dedicated team with flat hierarchies

Join our team and apply now!

We conduct online interviews for all candidates.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

Data analysis and complex mathematical tasks do not scare you? You can clearly communicate complex quantitative analysis in actionable insights and interaction with cross-functional entities is something you enjoy passionately? We have the perfect job for you!

Language Reference

English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.