Junior Collections Support Specialist
Junior Collections Support Specialist with Dutch
What will you do:
- Manage standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls
- Focus on cash collections, debt management, accounts reconciliation
- Achieve and exceed month end and quarter end Service Level Agreements SLA s both Critical Performance Indicator CPI s Key Performance Indicators KPI s
- Taking care of Credit refunds
- Sharing relevant electronic documents as per customer s requests.
- Responsible for managing blocked orders
- Develop and maintain good relationships with the client sales teams
- Ensure that client requests are managed within the client s system
- Responsible for investigating and resolving customer queries
- Works independently, with some guidance in complex situations
- Complete daily and ad hoc reports
- Ensure compliance with MDT collections policies and procedures
What do we expect :
- Very good English and Dutch min. C1
- Microsoft Office package knowledge Excel, Word, PowerPoint
- Experience in Collections would be an asset
- Experience in working with SAP would be an asset
- Availability to work in a 50/50 hybrid mode in Warsaw office
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
www.accenture.pl
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
If you are interested, please send your CV in English by clicking
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Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
Customer Service, Sales, BPO/SSC
English, Dutch
