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Customer Service Analyst with Order Management and Portuguese (hybrid from Gdańsk/Warsaw or remotely)
location iconLocations: Gdańsk, Warszawa
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Hybrid, Remote

Customer Service Analyst with Order Management

with Portuguese (hybrid from Gdańsk/Warsaw or remotely)

Customer Service Analyst with Order Management and Portuguese (hybrid from Gdańsk/Warsaw or remotely)

What will you do?

As Customer Service Analyst with Order Management you'll be responsible for:

  • Analyzing and solving medium-complexity or non-standard problems
  • Performing immediate outbound and inbound calls and e-mails to customers related to order management process
  • Proactively escalating problem accounts to the appropriate function to accelerate the collection of overdue accounts. Contact with customers with aged accounts based on generated collection strategy worklist
  • Order handling, documentation and invoicing, managing shipping documents as well as providing solutions to operational problems related to the order delivery chain
  • Handling customer orders in SAP from enquiry to delivery and invoicing including all related tasks, transactions and documentation
  • Providing customer service on an agreed level to a group of assigned customers/ accounts and to develop and maintain a good relationship with them
  • Manage commercial disputes (claims) related to O2B process – contact with customers
  • Monitoring execution of dunning activities by company policy and timeline
  • Receiving and driving timely resolution or closure of standard order management-related customer queries, complaints, and feedback through multiple source points email, phone, etc. by liaising with appropriate internal company functions e.g. O2B for invoicing issues
  • Contributing within O2C organization.
  • Performing processing O2B controls as prescribed in the desktop procedures.
  • Updating Country Specific documentation.


What do we expect?

  • Must have: at least 1-2 years of experience in Order To Bill, Order Management, or Customer Service (with Order Management)
  • Fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Portuguese
  • Strong interpersonal & communication skills and ability to maintain professional business contact
  • Ability to prioritize, analytical skills, can-do attitude and ability to multi-task
  • Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management
  • Knowledge of SAP and Microsoft Office Excel
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

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  • iconEnglish, Portuguese
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