RESPONSIBILITIES:

• Daily contact with clients via phone/email
• Provide support to the customer within requested area
• Take ownership of customers’ issues ensuring end to end service with an emphasis on excellent customer satisfaction and attention to detail
• Advise customers
• Maintain ongoing, professional communication with other departments to ensure that the customer's issue is resolved
• Provide best-in-class customer service following company CS standards
• Translations

EXPECTATIONS:

• Excellent communication skills in Romanian in speaking and writing as a necessary condition
• Ability to communicate in Polish or English
• Excellent interpersonal skills
• Team work oriented, accountable, empathic and proactive
• Professional and positive under all circumstances
• Knowledge of MS Office package
• Experience in customer service