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beign your career journey with accenture

Collections Support Analyst with German
location iconLocations: Warszawa
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Hybrid

Collections Support Analyst

with German

Collections Support Analyst with German

What will you do:

  • Collecting due receivables from portfolio of customers with higher difficulty 
  • Negotiating and building long term business relationships with customers 
  • Customer account maintenance activities e.g. write offs, reconciliation, discount application  
  • Working with prioritization list to contact customers in order to maximize cash collected and reduction of old debt 
  • Phone and email contact with customers with focus on phone communication  
  • Supporting other colleagues in addressing difficult cases 
  • Cooperating closely with other teams in order to resolve customer issues (customer service, sales, finance managers)  
  • Reporting and forecasting debt aging, open credits, forecasted cash collected
  • Customer queries management 
  • Supporting Training Team in performing training and quality activities 
  • Proactively search and present ideas of possible process improvements simplifications in the process to improve efficiency and quality of service

What we expect from you:

  • Fluent German and English, both in speaking and writing C1
  • Competent use of Microsoft Office package (Excel proficiency would be an asset)
  • Knowledge of SAP would be considered an asset
  • Availability to work in a 50/50 hybrid mode in Warsaw office
  • Minimum 1 year of experience in Cash Collection role or Customer Service
  • Knowledge in handling strategic customers
  • Practice in order release
  • Expert in handling disputes and resolving them until closure
  • Great time management skills
  • Ability to cooperate with different stakeholders
  • Resilient to stress
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.


  • iconAnalytics & Reporting, Customer Service, BPO/SSC
  • iconEnglish, German
  • iconWarszawa, mazowieckie

Company profile

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selected offers

Junior Cash Collector with French
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Junior Cash Collector with German
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GL Accountant with English
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