with French (Warsaw/hybrid)
Collections Specialist with French (Warsaw/hybrid)
What will you do?
- Managing collections on dedicated portfolio
- Calling customers as a part of collections strategy
- Applying payments, credits and reconciling accounts
- Order release according to defined timelines
- Credit check assess customers history and behavior, evaluate credit exposure and risk
- Cooperating with internal teams over accounts setup, debt issues and collections matters
- Reporting and proactively flagging situations to lead in case of obstacles
- Involvement and understanding of disputes and coordinating with internal teams until it is solved
- Preparing refunds, write offs
- Being compliant with protecting client data privacy
- Recording account history and actions taken on the account
- Preparing reports weekly and monthly
- Monthly closing
What do we expect?
- Availability to work in a 50/50 hybrid mode in Warsaw office
- Fluent French and English, both in speaking and writing C1
- About 1 year of experience in Cash Collection or Customer Service (business clients) role
- Knowledge in handling strategic customers
- Practice in order release
- Expert in handling disputes and resolving them until closure
- Intermediate knowledge of Microsoft Excel
- Competent in the use of Microsoft Office and SAP
- Great time management skills
- Ability to cooperate with different stakeholders
- Resilience to stress
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
www.accenture.pl
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
If you are interested, please send your CV in English by clicking
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"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
Customer Service, BPO/SSC
English, French
