Based in Ada, Michigan, Amway is one of the world's leading direct sales companies. We operate in more than 50 countries around the world offering a variety of products: health, beauty and home care. Amway Business Services Center was established in March 2010 to provide state of the art service to corporate operations across Europe, India and Africa. From graduates to highly qualified experts we hire the best professionals in the fields of Finance, Customer Service, Marketing, IT and HR. Here, you have the opportunity to add value and be valued – to achieve your professional goals and work with truly exceptional people. We believe in your potential and we value your talents.
Currently we are looking for a person for the position of:
Customer Service Representative with Greek - Transaction Center
Customer Service Representative with Greek - Transaction Center
What you’ll do:
- Provide excellent customer service through timely and accurate processing of information and contribution to data management: governance and data cleansing activities
- Validate and enters data (e.g. applications, generic data maintenance, orders, resignation renewal) for multiple countries
- Perform deep and complex document validation and checks information for completeness and correctness in compliance with business conduct rules
- Investigate requests from Amway Business Owners and independently provides appropriate solutions based on experience and acquired Customer Service knowledge
- Assist other team members with daily duties
- Accurately enters and updates data records in various IT Systems
- Identify system errors and informs uplines about all ABO related issues
- Monitor and maintains inbound channels and document workflow
- Collaborate on daily basis with other Central Functions
- Contribute to high data quality and applies data governance standards
- Protect personal database and applies all legal requirements in regard to personal data protection
- Support Amway driven data entries or corrections in case of urgent exceptional situations to provide seamless ABO experience
- Generate innovative ideas and solutions that will increase ABO satisfaction and support an environment that embraces continuous improvement to drive customer value
- As Subject Matter Expert contributes to optimize cross-departmental process and workflows
- Contributes to projects in various departments outside of regular scope of responsibilities
What you’ll need:
- Good knowledge of Greek (B1/B2 level)
- Good knowledge of English
- Knowledge of other European languages would be an advantage
- Bachelor University Degree
- Previous working experience with customers in a service-oriented area would be an asset
- Proficiency in working with IT systems
- Detail-oriented working style, able to combine and analyze critical information considering the needs of the business
- Strong focus on internal and external customers
- Enthusiastic approach to teamwork
- Flexibility and ability to manage pressure
What can you expect from us?
- Hybrid Work model (3 days from office and 2 days from home)
- Flexible Working Hours
- Private medical care in LuxMed Group
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance after the probation period
- Additional day off for your Birthday
- Additional two days off per year for voluntary activities of your choice
- Employee discount for high-quality Amway products
- Annual Bonus depending on the yearly company and individual performance
- Various portfolios of internal & external training: professional certifications, access to the e-learning platform
- Possibility of growth inside of organization
- International team environment
- Relocation package for candidates outside Poland
- Numerous company events and office initiatives
- Family atmosphere with no formal dress code
- Attractive office location in the heart of Krakow (High 5ive, Pawia Street)
How to apply
If you are interested in this job, please send your application via "Apply" button.
The following statement should be enclosed to your application:
"I hereby give consent for my personal data included in my application to be processed by Amway Business Centre-Europe Sp. z o.o. located in Zabierzów (adres: Krakowska 280 str., 32-080 Zabierzów) for the purposes of current and future recruitment processes, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)."
Analytics & Reporting, IT, Customer Service, BPO/SSC
English, Greek
