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OTC Team Lead with German (hybrid from Warsaw or Gdańsk)
location iconLocations: Gdańsk, Warszawa
level iconLevel: manager/director
time iconWorking hours: Full time

OTC Team Lead

with German (hybrid from Warsaw or Gdańsk)

OTC Team Lead with German (hybrid from Warsaw or Gdańsk)

What will you do:

  • Ensuring organizational effectiveness and sustainability by providing leadership and motivation to ensure smooth and efficient Order to Cash processes for both the business and customers.
  • Overseeing and managing the delivery of end processes within agreed Key Performance Indicators and Service Level Agreements.
  • Enhancing O2C processes across different business units and streamlining operations wherever possible through the use of automation or innovative methods. Specifically focusing on various O2C processes including Collections, Order Management, and Dispute Management.
  • Contributing to the development and implementation of organizational strategies, client policies, and best business practices to support the overall growth and success of the organization.

What do we expect:

  • Strong knowledge of O2C processes, with a particular emphasis on Collections Management.
  • A university degree in Business Administration or Economics.
  • Several years of professional experience in Customer Service.
  • Previous leadership experience.
  • Proficiency in SAP.
  • Excellent oral and written communication skills.
  • Proficiency in both German and English languages (C1 lvl).
  • Experience in the Captive BPO SSO market would be advantageous.
  • Proficiency in MS Office.
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

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