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beign your career journey with accenture

Accenture
Team Lead with English
Accenture
location iconLocations: Warszawa
level iconLevel: manager/director
time iconWorking hours: Full time
Work model: On-site

Team Lead

with English

Team Lead with English

You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accen​ture’s well-being support program, designed specifically for the Trust andamp; Safety community, provides valuable skills to promote individual and collective well-being.

What will you do:

  • Motivate and strategize how the team will meet efficiency, productivity and consistency targets
  • Perform twice a month check-point on the analyst’s performance using scorecards as a point of discussion
  • Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals
  • Elevate and escalate red flags to management on a duty of care perspective
  • Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absences should be managed.
  • Guarantee that base operational expectations and information security policies are enforced
  • Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
  • Facilitate team meetings and team huddles
  • Create an engaging and fun work atmosphere for the team
  • First point of escalation and clarification on HR-related matters and concerns
  • Course correct non-performing metrics and analysts through root cause analysis and solid action planning
  • Perform monthly sit down sessions to gather insights and innovation ideas
  • Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed)
  • Ensure that Agents/SMEs/QA’s are performing their duties and responsibilities

Basic Qualifications/Skills Needed:

  • Graduate with minimum 2 years of working experience, preferably with experience in leading teams
  • Ability to analyze data and generate meaningful insights to drive performance improvements.
  • Flexibility to manage unexpected challenges and adjust plans accordingly
  • Strong coping, emotional resilience and adaptability to dynamic environment
  • Great oral and written communication skills in English - C1
  • Ability to motivate teams and rally the group toward organizational goals
  • Excellent oral and written communication skills.
  • Passion for learning and creative problem-solving.
  • Strong knowledge of cultural context in the user countries supported
  • Good knowledge of language of the countries supported is an advantage
  • Analytical frame of mind.
  • Availability to work in shift working system (including night shifts and weekends)
  • Availability to work fully from Warsaw office (Proximo II, Przyokopowa Street)
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Details

  • iconAnalytics & Reporting, Human Resources, BPO/SSC
  • iconEnglish
  • iconWarszawa, mazowieckie

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