Customer Service Analyst
with German (+French/Spanish/Italian nice to have)
Customer Service Analyst with German (+French/Spanish/Italian nice to have)
What will you do?
As Customer Service Analyst you'll be responsible for:
- Management of Product andamp; Distribution Complaint
- Returns Processing
- Delivery Management
- Customer Master Management
- Customer Order Intake and Processing
- Order Errors / Exception Management
- Order Validation
- Performing Billing andamp; Invoicing
- Verbal and written communication with Customers
What do we expect?
- Previous experience in customer service role (Order Management Process preferred) would be an asset
- Knowledge of OTC – Order Management life cycle, SAP order processing and understanding of SOX Process Control
- Strong interpersonal andamp; communication skills and ability to maintain professional business contact
- Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in German
- Language skills in Spanish, Italian or French at C1 level will be a great advantage
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
- Ability to prioritize, analytical skills, can-do attitude and ability to multi-task
- Understanding of Supply Chain and DSCSA regulation requirements (nice to have)
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
