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beign your career journey with accenture

Accenture
Customer Success Representative with Czech/Slovak
Accenture
location iconLocations: Warszawa, Kraków
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Hybrid

Customer Success Representative

with Czech/Slovak

Customer Success Representative with Czech/Slovak

What will you do?

  • Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities
  • Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation
  • Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed
  • Act as the dedicated subject matter expert; demonstrate knowledge of product portfolio for client utilization
  • Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts

Basic Qualifications/Skills Needed:

  • Minimum 4 years of technology sales, customer success, and/or account management experience
  • 1 year of experience presenting to executive
  • Has obtained the following certification: AZ104 Azure Administrator
  • Languages Required: Czech/Slova - minimum level C1

Preferred Qualifications:

  • 2 years of experience with Microsoft cloud solutions
  • Has obtained the following certification: AZ305
  • Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts
  • Customer success experience with emphasis on technical pre and post sales architecture consulting
  • Strong problem-solving and troubleshooting abilities
  • Familiarity with CRM systems and issue tracking tools
  • Customer-focused mindset with a commitment to providing exceptional service
  • Ability to collaborate effectively with cross-functional teams and stakeholders
  • Proven ability to meet or exceed defined performance metrics
  • Bachelor's degree in a related field or equivalent technical experience
  • Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Details

  • iconCustomer Service, Sales, BPO/SSC
  • iconEnglish, Czech, Slovak
  • iconWarszawa, Kraków, mazowieckie, małopolskie

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