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Teleperformance
Customer Support Specialist with English and Polish
Teleperformance
location iconLocations: Poznań
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Remote
Customer Support Specialist with English and Polish
Location: Poznań

Overall Job Purpose

Do you want to grow in the field of customer service? Join us!

We are looking for Reservation Portal Customer Service Consultants in Poznan.

Duties and Responsibilities

  • Answering incoming calls in Polish and English and assisting customers with their inquiries
  • Communicating with the portal's customers via chat
  • Advising and informing about the rules of cooperation
  • Assisting customers at various stages of cooperation with the service

Minimum Requirements

  • Knowledge of Polish at C1 level and English at B2 level - training and materials will be in English
  • Positive attitude, communication skills and good diction
  • Proficient computer skills and speed in finding information
  • Openness to customer needs, responsibility and commitment
  • Availability for 3 weeks of full-time training (Monday through Friday between 8:00 a.m. and 4:30 p.m). After the training, we will meet in the office for 9 weeks to support you in your tasks and assign a mentor
  • Availability min. 150 hours per month

What’s in it for you?

  • First of all, new experience! We do not require it from you - we will teach you everything during the training
  • Guaranteed hourly rate of 29 PLN gross
  • Salary paid on a weekly or monthly basis - the choice is yours
  • Cooperation on the basis of a contract of mandate signed even before the first day of training
  • Ability to serve customers on a flexible schedule from Monday to Sunday from 7:00 a.m. to 11:00 p.m. We will need you at least 2 weekends
  • Relaxed, partnership atmosphere within the team
  • Opportunity for development within the company's structures

Join our team & apply today!

ABOUT MAJOREL

Explore Majorel

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law.  ,

Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so. 

Majorel & Teleperformance

You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities! In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Details

  • iconCustomer Service, BPO/SSC
  • iconEnglish
  • iconPoznań, wielkopolskie

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