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Team Manager OTC DACH & CEE (with German)
location iconLocations: Wrocław
level iconLevel: manager/director
time iconWorking hours: Full time
Work model: Hybrid
Smith & Nephew is a global advanced medical technology business. We support healthcare professionals in more than 100 countries to improve the quality of life for their patients. Since 1856, when our founder T.J. Smith developed a new method for refining cod liver oil, and in World War One when his nephew led the supply of wound care products, to the present day, Smith & Nephew continues to pioneer health solutions.

Through our market leadership positions in Sports Medicine, Trauma, Orthopaedic Reconstruction and Advanced Wound Management, our 16,000 employees continue to improve outcomes and expand access, constantly striving to create value for healthcare professionals, patients, payers and shareholders.
Team Manager OTC DACH & CEE (with German)
Workplace: Wrocław

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Smith+Nephew is hiring Team Manager OTC DACH & CEE (with German).

As a key player in the finance operations role at Smith+Nephew Finance, you will be responsible for delivering effective and efficient Order to Cash processes, as well as for following the designated control metrics outlined in the S+N Finance Order to Cash taxonomy, in accordance with the Group Finance Manual requirements.

What you will be doing?

Operations Focus:

  • Spearhead end-to-end Order to Cash processes, ensuring seamless collection and cash allocation, with a keen eye on efficiency and effectiveness.
  • Act as a pivotal escalation point for collectors, liaising with critical customers to swiftly resolve outstanding debts and minimize delays.
  • Drive the establishment and achievement of targets for collections execution and reduction of aged debt, while meticulously coordinating operational KPIs delivery.
  • Conduct thorough analysis of team performance, ensuring strict compliance with Quality Management Framework (QMF), OTC policies, and internal controls.

Leadership Focus:

  • Lead staff acquisition, recruitment, and onboarding processes, nurturing a high-performing team through effective administration and support.
  • Provide dedicated support for operational queries, employee relations, and governance, fostering a culture of transparency and accountability through regular huddles and meetings.
  • Champion performance reviews, development planning, and succession strategies, while offering guidance, mentorship, and coaching to empower team members.
  • Act as the primary escalation point and single point of contact (SPOC) for both markets and other team leaders, ensuring smooth operations and promoting a continuous improvement mindset across the organization.

What will you need to be successful?

  • Degree-level qualification.
  • A minimum of 2 years people management experience and preferably 3 years of experience in an international environment (Finance area can be an asset)
  • Fluency in English and German.
  • Excellent verbal and written communication skills; ability to interact professionally in order to maintain good relationships with both internal and external customers.

at Smith + Nephew we offer

Private health
care | multisport
card | life
Subsidies for
trainings |
Annual bonus |
sharesave plan |
going extra
miles program
meals and fruits |
integration parties
Possibility of
remotely |
flexible working
Possibility of
growth in the life
sciences start-
up company
and courageous
zones in the
Please send your CV by apply button.


  • iconAnalytics & Reporting, BPO/SSC
  • iconEnglish, German
  • iconWrocław, dolnośląskie

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Online Advertising Specialist - Fluent Czech or Slovak
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Content Analyst - Fluent Spanish
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Content Analyst - Fluent Portuguese
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