Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Smith+Nephew is hiring Team Manager OTC DACH & CEE (with German).

As a key player in the finance operations role at Smith+Nephew Finance, you will be responsible for delivering effective and efficient Order to Cash processes, as well as for following the designated control metrics outlined in the S+N Finance Order to Cash taxonomy, in accordance with the Group Finance Manual requirements.

What you will be doing?

Operations Focus:

• Spearhead end-to-end Order to Cash processes, ensuring seamless collection and cash allocation, with a keen eye on efficiency and effectiveness.
• Act as a pivotal escalation point for collectors, liaising with critical customers to swiftly resolve outstanding debts and minimize delays.
• Drive the establishment and achievement of targets for collections execution and reduction of aged debt, while meticulously coordinating operational KPIs delivery.
• Conduct thorough analysis of team performance, ensuring strict compliance with Quality Management Framework (QMF), OTC policies, and internal controls.

Leadership Focus:

• Lead staff acquisition, recruitment, and onboarding processes, nurturing a high-performing team through effective administration and support.
• Provide dedicated support for operational queries, employee relations, and governance, fostering a culture of transparency and accountability through regular huddles and meetings.
• Champion performance reviews, development planning, and succession strategies, while offering guidance, mentorship, and coaching to empower team members.
• Act as the primary escalation point and single point of contact (SPOC) for both markets and other team leaders, ensuring smooth operations and promoting a continuous improvement mindset across the organization.

What will you need to be successful?

• Degree-level qualification.
• A minimum of 2 years people management experience and preferably 3 years of experience in an international environment (Finance area can be an asset)
• Fluency in English and German.
• Excellent verbal and written communication skills; ability to interact professionally in order to maintain good relationships with both internal and external customers.