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Order to Cash Operations Analyst with Swedish/Norwegian/Danish
location iconLocations: Gdańsk
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Hybrid

Order to Cash Operations Analyst

with Swedish/Norwegian/Danish

Order to Cash Operations Analyst with Swedish/Norwegian/Danish

As a Customer Service Representative, you will be responsible for ensuring customer satisfaction by managing sales orders, processing customer claims and collecting overdue payments. This is an end to end role and ensures development throughout O2C operations. Previous experience within O2C area is an asset.

What will you do?

  • Process sales orders and ensure timely delivery to customers
  • Resolve customer queries and claims or complaints in a timely and professional manner
  • Collaborate with cross functional teams to ensure customer satisfaction
  • Collect overdues and resolve financial disputes
  • Maintain prices and pricing conditions according to rules and procedures
  • Process rebate reports and issue credit notes according to customer agreements
  • Continuously improve customer experience through effective communication and problem solving skills
  • Ensure update and maintenance of country Desktop Procedures, Supporting Documents and Standard Operating Procedures
  • Adhere to SLA and KPI targets

What do we expect?

  • 1-2 years of experience in OTC area
  • Knowledge of SAP would be a benefit
  • Knowledge of any kind of ticketing tools such as SSF, ServiceNow or Saleforce would be a benefit
  • Knowledge of Swedish, Norwegian and or Danish is a must
  • Knowledge of English is a must
  • Good communication skills
  • Ability to work in a group
  • Positive attitude
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

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  • iconAnalytics & Reporting, BPO/SSC
  • iconEnglish, Swedish, Norwegian, Danish
  • iconGdańsk, pomorskie

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