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beign your career journey with accenture

Accenture
Customer Success Manager with English and French (Microsoft MW Teams Phone)
Accenture
location iconLocations: Warszawa
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Hybrid

Customer Success Manager

with English and French (Microsoft MW Teams Phone)

Customer Success Manager with English and French (Microsoft MW Teams Phone)

Do you love working with customers to achieve their business outcomes? Would you like to build expertise around Teams Platform? With the aid of best-in-class sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Microsoft's customers in the new era of Microsoft Teams. These customers are adopting industry-leading products and services for their businesses, education systems or governments. You will serve as the central point of contact for the customer across engagements helping to drive Microsoft Teams Platform consumption through developing and managing partner and customer relationships.

Scope of this role: Driving Phone enabled usage (“PEU”) for Teams Phone within M365 E5 or standalone licenses. Support PEU growth with Microsoft against a set of target accounts.  Additionally, will engage selected Microsoft Operators and Systems Integrators to identify Phone opportunities and help remove blockers.

Key Responsibilities:

  • Support the Increase in Teams Phone Enabled Usage (PEU)  
  • Generate pipeline and target a percentage of committed pipeline is completed w/in quarter, in accordance with the KPIs 
  • Partner inbound/outbound lead sharing 
  • Cosell with select operators andamp; Sis 
  • Identify opportunities for Unified Agreement expansion to support MW workloads 
  • Work with key account team members (ATU, STU, CSAM, CSA, and Partner to understand current account status 
  • Lead solution discovery to capture customer need andamp; value (ie. Workshop) 
  • Identify compelling moments, illustrate technology, and confirm customer intent.
  • Identify business objectives, sponsors, and establish regular ROB cadence with account teams, customer, andamp; deployment partner
  • Understand technical environment; Orchestrate across Microsoft and Partner resources to build technical case and mitigate technical blockers  
  • Identify deployment needs (POC/Pilot) andamp; resources (FT, Unified, Partner), create deployment plan w/ Microsoft and Partner, and secure investment (Partner, Unified, ECIF, etc.) 
  • CRM Hygiene
  • Provide weekly insights and measured feedback regarding the Voice of the customer to allow this motion can be expanded and have the desired impact 

Professional:

  • 2-6 years sales or customer success experience with technical pre and post sales and technical consulting architecture experience.
  • Accredited with MS-900 Certification. Preferred Accredited MS-700.
  • Level 250 technical proficiency.
  • In-depth technical expertise and ability to synthetize its complexity to audiences of different levels.
  • Teams Phone knowledge
  • Ability to collaborate across key account team members (AE, CSA, Scale CSM/Architect, PDM, Partner).
  • Foresees and addresses potential technical blockers of consumption.
  • General understanding of Teams Platform capabilities
  • Track record of building deep technical relationships with senior IT experts in large or highly strategic accounts
  • Executive Level presentation skills. Strong interpersonal skills, excellent oral, written, and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, and video.
  • Desire to work in a cooperative environment where one’s growth potential is supported by one’s abilities and attitude. 
  • Achievement and success-driven personality motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration. 
  • Solid time management skills and ability to work independently or under supervision with a high level of integrity. 
  • Understanding MS and Partner Ecosystems.
  • Fluent English and French

Technical:

  • Advanced knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
  • Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design, and implementation.
  • Demonstrated knowledge of identity, authentication, security, privacy, and compliance for cloud and hybrid solutions.
  • Deep domain expertise in cloud infrastructure solutions (i.e. Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers and Infra as code technologies).
  • Experience using Microsoft Office Suite applications, Dynamics CRM or other CRM experience is a bonus.
  • Passion for cloud technologies and changing the world.

Education:

  • Preferred: Bachelor’s degree in business, Computer Science, or Information Technology, Engineering, or experience in related field.

What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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  • iconAnalytics & Reporting, IT, Sales, BPO/SSC
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  • iconWarszawa, mazowieckie

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