• Process sales orders and ensure timely delivery to customers.
• Resolve customer queries and claims or complaints in a timely and professional manner.
• Collaborate with cross functional teams to ensure customer satisfaction.
• Collect overdue and resolve financial disputes.
• Maintain prices and pricing conditions according to rules and procedures.
• Process rebate reports and issue credit notes according to customer agreements.
• Continuously improve customer experience through effective communication and problem solving skills.
• Ensure update and maintenance of country Desktop Procedures, Supporting Documents and Standard Operating Procedures
• Adhere to SLA and KPI targets.

What do we expect?

Basic Qualifications:

• Language(s) Required: English and Spanish - minimum level C1 required.

Preferred Qualifications:

• Knowledge of SAP would be a benefit
• Knowledge of any kind of ticketing tools such as SSF, ServiceNow or Sale force would be a benefit
• Good communication skills
• Ability to work in a group
• Positive attitude