Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Sales Delivery Director working on site in Krakow, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Looking for an opportunity to manage an overall client relationship with an iconic technology brand? Do you have a passion to motivate others? You’ll work closely with multiple clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You’ll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, and playing an active role in developing and motivating your team and motivating them to reach for amazing.
We’re looking for a leader to Act as one, as you encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

• Actively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being met
• Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information
• Improve key success metrics associated with goals (such as forecasting accuracy, revenue and margin goals, satisfaction scores, call volume projections, contractual bonus goals, and contractual client metric goals)

What You Bring to the Role

• Associate degree, equivalent work or sales management experience
• Minimum 3 years sales call center or outbound sales management experience
• Continuously promote a performance-driven culture and always work towards reaching for amazing
• Consistently mentor and inspire others
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Customer focused mindset

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.