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beign your career journey with accenture

TTEC
English speaking Credit Risk Analyst - Remote in Poland
TTEC
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Remote
Our Krakow team is focused on digital marketing advertising, working on behalf of a world leader in online advertising. Our team works with existing customers to optimize their advertising campaigns. We use our sales skills and product knowledge to support the advertisers reach their goals in a way that is trustworthy, transparent, and adds value.

English speaking Credit Risk Analyst - Remote in Poland

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an English speaking Credit Risk Analyst working remote in Poland, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers, consulting on credit issues and financial reporting with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

  • Monitor customer accounts including timely payments, correct cash application, account reconciliation, and match-ups
  • Research and respond to all customer inquiries including questions regarding credit holds, credit line availability, collection/past due issues and account reconciliation
  • Analyze financial data and credit reports to evaluate the creditworthiness of potential and existing customers, and define appropriate credit limits
  • Establish credit limits and payment terms for customers based on their creditworthiness and payment history

What You Bring to the Role

  • 6 months experience in customer service, back office administration, or collections
  • Ability to read, write and speak at the native language level of English
  • Strong analytical skills, responsiveness, and results orientations
  • Attention to detail
  • Exceptional work ethic
  • Quiet workspace in your home free of all distractions and reliable high speed internet connection

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Competitive base wage starting plus performance bonus opportunities
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/?manual for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Apply Today

You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.

Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

For more information about TTEC, visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

Details

  • iconAnalytics & Reporting, Customer Service, Banking
  • iconEnglish
  • iconKraków, małopolskie

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