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beign your career journey with accenture

Accenture
Customer Service Junior Specialist with Italian (She/He/They)
Accenture
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time

Customer Service Junior Specialist

with Italian (She/He/They)

Customer Service Junior Specialist with Italian (She/He/They)

The role is related to industry of Digital Marketing. As a Customer Support Agent, you will be responsible for providing top-notch support to our Clients, ensuring their advertising campaigns run smoothly and effectively. You will handle a wide range of queries related to ads serving, performance, policy compliance, analytics reporting, billing issues.

The work:

  • Engage with Clients through various channels (email and telephone 50/50) to assist them with any inquiries related to their Digital Ads Accounts.
  • Identify, analyze, and resolve technical issues and challenges that Clients may encounter while running their digital ad campaigns.
  • Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platformand#39;s policies.
  • Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads.
  • Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.
  • Assist Clients in managing and updating their profile information on the digital advertising platforms.
  • Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.
  • Prioritize customer satisfaction and maintain a positive client experience throughout interactions.

Flexible: The project offers hybrid mode of employment, 50/50 meaning 2-3 days requested to work from the office weekly.

With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

What's in it for you:

  • Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
  • Access continuous learning opportunities.
  • Work on projects for international clients, expanding your skills set.

Here's what you will need

  • Fluency in Italian language (min. C1 level required) and proficiency in English (min. B2 level required).
  • Full time availability to work, 8 hours daily from Monday to Friday.
  • Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.
  • Strong problem-solving skills and the ability to think analytically when troubleshooting technical issues.
  • Detail-oriented and well-organized.

Bonus points if you have:

  • Bachelor's degree in a relevant field or prior professional customer service related experience.
  • Familiarity with various digital advertising platforms such as Google Ads, Facebook Ads, Bing Ads, etc.
  • Experience in data analysis and reporting tools to assist with analytics-related queries.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand#39;t meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Details

  • iconCustomer Service, BPO/SSC
  • iconEnglish, Italian
  • iconKraków, małopolskie

Company profile

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