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Goldman Recruitment
Customer Relationship Manager with German
Goldman Recruitment
location iconLocations: Warszawa
level iconLevel: manager/director
time iconWorking hours: Full time
Work model: Hybrid
Goldman Recruitment is a leading Polish consulting company specializing in recruitment using Search & Selection and Executive Search methods. Our ambition is to provide the highest level of service, ahead of the market and creating a new standard in the personal consulting industry.

www.goldmanrecruitment.pl

For our Client, from services sector, we are looking for candidate for position of Customer Relationship Manager with German, who will be responsible for cooperation with key client and lead of team few Team Leaders.


Customer Relationship Manager with German
Customer Relationship Manager with German
Work place: Warszawa
Ref. no 70/11/2024/KŻ/11587/3363

Requirements
  • 5+ year of experience in Customer Care area or Service Delivery Management or Key Account Management,
  • good understanding of Managed Services Service Levels and contracts,
  • excellent communication and interpersonal skills with the ability to develop and maintain relationships across various levels with internal and external stakeholders,
  • strong people management skills,
  • degree in business or related field,
  • fluency in English (at least B2 level) and German (preferred B2+/C1).
Responsibilities
  • manage an team and provide substantive support,
  • activities related to people management: recruiting new talents, setting individual and team goals, providing feedback, conducting employee evaluations ensuring further development of employees,
  • providing guidance to direct reports, typically comprising first-line managers and supervisors, delegating authority as required,
  • being responsible for relationships with key users, reporting results, reviewing expenses and proposing new solutions,
  • act as a client and service consultant in developing service descriptions and supporting marketing activities,
  • liaise with the CEO on a regular basis for reporting, updates and mutual information sharing,
  • managing the efficiency and effectiveness of departments by creating and maintaining balanced employment level within the teams and striving for diversity and inclusion,
  • leading and contributing to development of innovative methods and tools that increase the impact of service offerings and coming up with innovative solutions,
  • refining all aspects of communications—from web presence to external relations with the goal of creating a stronger brand.
We offer
  • hybrid work (2-3 days in the office),
  • stable employment with flexible form of contract (contract of employment or B2B),
  • office at the Warsaw city center – we work in one of the best locations in Poland,
  • private medical care, Multisport Card, Employee referral program,
  • possibility to grow in internation structures.

Details

  • iconCustomer Service, Sales
  • iconEnglish, German
  • iconWarszawa, mazowieckie

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