For our Client, a key player in the oil and gas industry, known for its strong presence and innovative solutions in the global market, we are looking for candidates for the position of Customer Service Representative with Dutch, who will be responsible for managing customer inquiries and providing high-quality support in Dutch.
Customer Service Representative with Dutch
Customer Service Representative with Dutch
Work place: Kraków
Ref. no 27/5/2025/YI/12238/3889
Requirements
- strong communicational skills in Dutch and English (min. B2),
- experience in Customer Service - related environments sales/marketing background is a plus,
- strong Customer Centric attitude,
- high level of problem-solving attitude,
- working knowledge of customer service software, databases, and tools (e.g. SAP S/4HANA) is a plus,
- strong customer-facing and communication skills.
Responsibilities
- responsible for recording and processing orders and inquiries received via mail, phone, or EDI system,
- provides pricing, availability, and delivery schedule information according to established guidelines,
- suggests additional or alternative products or services to meet customer needs,
- checks credit limits and confirms orders,
- researches and resolves various complex customer complaints and issues,
- acts as a communication link between customers and other departments to ensure quick responses,
- tracks order activity and alerts appropriate staff about potential delivery problems,
- expediting selected orders,
- provides support and assistance to new or less experienced staff.
We offer
- hybrid working model (1 working day in the office per week),
- bonuses,
- WFH allowance in line with current company policy,
- WFH equipment budget assigned in line with current company policy,
- christmas voucher,
- private medical care,
- private insurance,
- MyBenefit cafeteria system.
Customer Service, BPO/SSC
English, Dutch
