THE WORK

As a Collections Associate you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area.

Your main tasks will be related to: 

• Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits,
• Billing customers,
• Forecasting overdue payments and offering insights into customer payment behavior,
• Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases,
• Communicating with customers via phone and email to address overdue invoices,
• Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes,
• Collaborating with internal teams to resolve customer issues and supporting colleagues when needed,
• Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team,
• Acting as a point of contact for new joiners, helping with knowledge transfer and learning,