THE WORK

As a key player in the Finance Experience Team, the FinX-S2P Senior Agent will have responsibility to monitor and respond to suppliers and internal customers specific typology of requests (can include but not limited to invoice processing, payment related, credit notes, etc.) in line with service levels agreed with the client and to ensure that proper quality control checks are performed. The agent will be the first point of contact for suppliers and internal stakeholders and as such will need to deliver timely, accurate and predictable service.

Key Responsibilities:

• Ensure all queries are processed as per SLA’s (Service Level Agreements) and KPI”s (Key Performance Indicators) which are set out for the team
• Take ownership of complex suppliers’ queries ensuring end to end service with an emphasis on excellent customer satisfaction and attention to detail
• Ensure understanding of team SLAs andamp; KPIs and align to management’s vision and direction
• Demonstrate an in-depth knowledge of products and services offered by the client and stay updated on changes
• Complete additional tasks as assigned by the Team Manager
• Act as a subject matter expert and primary point of contact for the team, upholding best practices and quality standards.
• Supporting the FinX – S2P team with project related tasks, process optimization and efficiency improvements
• Conduct training sessions for new team members

With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities.

Requirements:

• 1-2 years of experience in Customer Service operations
• Excellent written and verbal business communication skills in English
• Proficient English (B2)
• Attention to detail
• Initiative to improve and streamline processes
• Analytical and problem-solving skills
• Collaborative and team-oriented
• Ability to build strong relationships with internal and external stakeholders

Preferred Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field
• Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint)
• Ability to support Team Lead with data-driven insights

What's in it for you:

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed
• Access continuous learning opportunities with support and clear development path from your first day at office, including a dedicated Buddy, who will help you in adjusting to the new workplace.
• Work on projects for international clients, expanding your skills set, using new technology solutions
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom training.
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to-day life.
• Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
• Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.