THE WORK:

• Preparing daily reports based on given templates and macros
• Activities connected to customer master data like activation of new accounts and implementing changes in the data (billing addresses, contact details, payment terms) in the alignment with decisions made by business
• Reviewing the list of orders on hold
• Informing the customer about the order on hold and reason for it
• Reviewing the customer account order and credit limit
• Giving customer service the daily update concerning the orders on hold,
• Submitting credit related requests on behalf of customers,
• Cooperating closely with AR manager
• Providing insights on customers payment behavior reports
• contacting customers via phone and email for past due invoices
• Submitting and following up the dispute cases,
• Generating and sending missing invoices, statements of account, open balance letters
• Sending dunning letters,
• Sending debtors to legal collection agencies,
• Solving of unidentified or unapplied payments and credit notes
• Coding of all past due invoices and submitting notes
• Preparing proper documentation and requesting write offs for non collectible cases
• Preparing several files informing the client about the final results, list of uncollectable debtors
• Being responsible for additional, more advanced tasks handled usually for the full team
• Being SME for New Joiners and conducting Knowledge Transfer to New Joiners
• Providing backup to colleagues

HERE’S WHAT YOU’LL NEED:

• Primary skill - Order to Cash (OTC) – P2
• Secondary skill - Microsoft Excel - P3
• Fluent English and Dutch (C1)
• Great communication skills
• Proactive, attention to details, analytical skills
• Not afraid of making phone calls