Requirements

• strong understanding of operational HR processes and usage of ticketing systems from a backend and user perspective; proven experience in such an environment or similar,
• proficiency in English and German (C1),
• very good service-oriented mindset, strong interpersonal skills with the ability to communicate clearly and effectively with various stakeholder from different locations,
• interest in invoice management and collaboration with vendors,
• continuous improvement skills, proven by e.g. lean six sigma certification or Scrum, Agile methods,
• capable of managing multiple tasks simultaneously while maintaining high accuracy and attention to detail.

Responsibilities

This role combines 2 exciting subject areas: 1) first point of contact for ES and HR-related queries, expertly navigating a ticketing system to liaise with HR Administration, Payroll, International Mobility and HR Business Partners and 2) process optimization and employee experience connector while owning the ES PO Management for the DACH region.
ES/HR tasks:

• ticketing system: drive self-service capabilities for Danoners by co-creating a comprehensive knowledge base and analysing frequencies of requests, aimed at equipping Danoners with the resources to address frequent questions and streamline their ES and HR experiences,
• ticketing system: facilitate cross-team collaboration to improve service delivery, reduce response times, and enhance overall efficiency,
• develop trusted relationships with employees and managers, delivering services with professionalism and empathy.

Process optimization/ PO Management:

• embrace and champion continuous improvement by identifying process enhancements and best practices or even potential for automating,
• connecting the dots by reviewing process requirements, technical functionalities and understanding internal customer needs,
• ownership of ES PO Management & vendor communication: from vendor creation, invoice management, PO creation to cost tracking.

We offer

• competitive employment terms based on an employment contract with an international, prestigious company,
• work in a professional environment with a well-developed feedback culture,
• flexible work model in a hybrid system (2 days a week working from the office in Warsaw),
• workation - the ability to combine work with leisure - for 30 days a year, you can work from virtually any location in Europe,
• access to a benefits platform offering discounts on company products and vouchers for cultural and sports events,
• subsidy for Luxmed/Medicover - after all, we prioritize health, subsidy for a Multisport card,
• life insurance and Employee Capital Plans (PPK).