Your responsibilities

• Providing comprehensive customer support in Italian via phone, email, and chat, ensuring the highest communication standards.
• Offering professional advice on bookings, tickets, promotions, and company policies, helping clients make informed decisions.
• Effectively resolving reported issues and answering travel-related questions while maintaining the highest service standards.
• Managing complaint processes efficiently and in line with company policies, ensuring positive customer experiences.
• Building a strong brand image through professionalism, dedication, and attention to detail in client interactions.

Our requirements

• Proficiency in Italian at a B2 level – enabling smooth communication in daily work.
• Willingness to learn and grow – prior experience in customer service is not required; we will teach you everything!
• Customer-oriented mindset – a natural desire to help others and build positive relationships.
• Excellent communication skills – openness, politeness, and attention to clear messaging.
• Ability to work under pressure – efficient task organization in a dynamic environment.
• Basic computer skills – familiarity with office tools is enough; we’ll teach you how to use internal systems in practice.
• Availability for at least 120 hours per month – with a personalized work schedule.

What we offer

• Two-component compensation: a guaranteed base salary and a bonus system based on performance.
• Comprehensive initial training that prepares you for your new duties, with full pay during the training period.
• Working in a friendly and supportive team where development is a priority.
• Flexible working hours – the ability to tailor your schedule to your needs.
• Non-wage benefits and motivational programs such as a Multisport card, employee referral program, discounts on products, gadget contests, and more.
• Numerous engaging and inspiring events that help us build a cohesive and collaborative team.
• A transparent recruitment process with clear rules and quick decisions without unnecessary formalities. Your first step toward a new career starts here!