As a Customer Sales Representative Associate, you will be responsible for providing top-notch support to our Clients, ensuring their advertising campaigns run smoothly and effectively. You will handle a wide range of queries related to ads serving, performance, policy compliance, analytics reporting, billing issues.

The key responsibilities are:

• Solve routine problems by applying established procedures, general guidelines, and best practices.
• Collaborate closely with your team members and direct supervisor to ensure smooth workflow and effective problem resolution.
• Follow detailed instructions for new assignments and moderate guidance for recurring daily tasks.
• Make decisions that primarily affect the quality and accuracy of your own work.
• Contribute individually within a team environment, focusing on a defined and structured scope of responsibilities.
• Adapt to rotational shifts as required, ensuring flexibility and continuous support for operational needs.
• Maintain consistency, accuracy, and efficiency in all assigned tasks to support overall team performance.

What we expect from you:

• Fluency in French language (C1 level required) and proficiency in English (C1 level required) with excellent communication skills in both languages, with a friendly and professional demeanor.
• Bachelor's degree in a relevant field (preferred but not mandatory) or equivalent practical experience or previous experience in customer service.
• Support customers by managing and resolving their queries efficiently across multiple channels.
• Handle escalations and complaints from dissatisfied customers, ensuring timely and effective resolutions.
• Close reported issues, faults, and complaints within defined SLAs, maintaining high service standards.
• Transform customer support interactions into a value-generating service that strengthens client trust and loyalty.
• Provide assistance and guidance on a suite of software and services subscriptions, helping customers maximize the use of productivity tools.
• Collaborate with internal teams to ensure seamless resolution of technical and service-related challenges.
• Contribute to positioning customer support as a strategic differentiator in the market.