Collections Specialist
with German (rare hybrid from Warsaw)
Collections Specialist with German (rare hybrid from Warsaw)
THE WORK
- Execute industry-leading collections strategies for business-to-business (B2B) Clients, ensuring timely and efficient recovery of outstanding receivables.
- Establish and sustain strong, collaborative relationships with Clients to foster trust, loyalty, and long-term business engagement.
- Address and resolve customer inquiries with efficiency and professionalism, ensuring prompt and accurate responses to maintain high service standards.
- Enhance the customer experience by leveraging advanced communication techniques and proactive problem-solving to deliver tailored and effective solutions.
- Provide support to Team Lead.
- Consistently adhere to service level agreements (SLAs) and key performance indicators (KPIs) through disciplined execution and performance tracking.
WHAT’S IN IT FOR YOU
- Understand how collections work in a business-to-business (B2B) environment, including payment terms, credit limits, and dispute resolution.
- Gain valuable experience in financial analysis and forecasting cash flow, enhancing your understanding of financial operations and risk assessment.
- Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies.
HERE’S WHAT YOU’LL NEED
- Very good English (min. C1 level), German (min B2 level) required (both written and spoken).
- Min. 1 year of professional experience in Collections (OTC, other financial Client contact) process.
- Strong communication and interpersonal skills essential for contacting clients email and phone in a B2B (Business-to-Business) setting.
- Knowledge and experience in Microsoft Office, especially Microsoft Excel.
- Strong attention to detail and analytical skills.
- Effective time management and task prioritization.
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
Finance & Accounting, BPO/SSC
English, German
