As a part of Collections Admin Team, you will have the responsibility for supporting Collections Team located in EMEA, APAC, LATAM andamp; NA. The environment is internationally dynamic. Working in partnership with the Collections Team and Outside Collection Agencies will be a key to your success.

What will you do:

• Processing account suspensions and reactivations.
• Order processes put on hold.
• Processing of new order approvals.
• Accounts and inquiries assignment.
• DRT andamp; OCA reassignment andamp; Flags.
• Close cooperation with external collection activities.
• Preparing various reports and analysis.
• Placing accounts in OCA.
• Very close interactions with Debt Recovery team / Credit Team.
• Monthly billing reconciliation.
• LCSandamp;MMS billing policy process.
• Cloud resellers termination process.
• Reporting – adhoc required both internally and externally.
• Process improvements and implementation.
• Other – interaction with Internal teams.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Access continuous learning opportunities.
• Work on projects for international clients, expanding your skills set.

HERE’S WHAT YOU’LL NEED:

• Written and spoken fluency in English language (min. B2 level is required).
• Full-time availability, 8 hours daily from Monday to Friday.
• Excellent communication skills.
• Good knowledge of MS Office package.
• Strong attention to detail.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

BONUS POINTS IF YOU HAVE:

• Experience in Customer Service, Call Center, OTC Collections, BPO, Shared Services.
• Knowledge of MS Excel and Google sheets.