WHAT WILL YOU DO (JOB QUALIFICATIONS)

As Order to Cash Junior Analyst you'll be responsible for:

• Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits.
• Forecasting overdue payments and offering insights into customer payment behavior.
• Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases.
• Communicating with customers via phone and email to address overdue invoices.
• Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes.
• Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team.
• Performing commercial disputes (claims) related to O2B process or financial disputes related to Collection process – contact with customers.
• Performing order management related activities: order entry, order amendments and rejections.
• Managing order blocks.
• Overseeing urgent orders process.
• Performing outbound and inbound calls and e-mails to customers related to collections/order management process.
• Meet collection targets and monthly service level agreements (SLAs).
• Collaborating with internal teams to resolve customer issues and supporting colleagues when needed.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office (Warsaw or Gdansk) - depending on specific project circumstances

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

ADDITIONAL BENEFITS FOR YOU:

• Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies
• Access continuous learning opportunities.
• Work on projects for international clients, expanding your skills set.
• Agile Team Role: The Agile Team is a separate group of Fandamp;A professionals that may support different projects depending on business priorities
• Business Needs: The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges
• Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions
• Members of the Team are chosen based on their comprehensive Fandamp;A skills set andamp; flexibility to work for different clients

THE AGILE TEAM:

You will be a part of the Agile workforce, with the opportunity to support various clients in Fandamp;A based on current business priorities.

• The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges
• Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions
• Members of the Team are chosen based on their comprehensive Fandamp;A skills set andamp; flexibility to work for different clients