The Work: Senior Inside Training Program Manager

Role and Responsibilities:

• SITPM are responsible for creating positive outcomes for customers and the business. They play a key role in delivering success for teams and driving the work of Product Management (PdM) and Engineering Teams.
• TPMs work collaboratively within and across disciplines to bring out the best ideas and help everyone contribute to the outcomes they are accountable to deliver.
• They are responsible for defining project scope, setting milestones, and establishing timelines while considering technical feasibility and resource constraints.

Key Skills and Abilities:

• TPMs are expected to have strong skills in opportunity analysis, customer and market signals, and solutions identification.
• They should be proficient in building connections, relationships, and experiences across groups to understand the broader product/service family.
• TPMs are also responsible for managing customer interactions effectively and ensuring that all aspects of a project align with the companyand#39;s strategic objectives.

Collaboration and Communication:

• TPMs collaborate with various departments, including marketing, IT, and customer service, to ensure the successful implementation of training programs.
• They are involved in collecting monthly and quarterly inputs for program updates, managing programmatic concerns and recommendations, and coordinating new/updated recordings with vendors.

Additional Information:

• The role involves compiling measurement data, providing innovative solutions that maximize customer value, and delivering solutions that are audience-friendly, accessible, and sustainable for the long term.
• TPMs are also responsible for escalating training specialist issues and concerns and supporting planning and scheduling as needed.

Basic Qualifications:

• Minimum of 5 years’ experience in sales or lead generation 
• Minimum of 3 years team lead/manager experience
• 2+ years of experience in generating comprehensive reports, conducting in-depth analytics, and utilizing various business intelligence systems to monitor progress and ensure successful delivery of projects, with a emphasis on data-driven decision-making.
• 1 year of experience in leading direct sales enablement initiatives, with a deep understanding of the sales enablement process and the ability to build effective learning and adoption strategies to support sales teams in achieving their targets
• Language(s) Required: English - minimum level C1 required.

Preferred Qualifications:

• Bachelor’s degree 
• Fluency with data analytic tools (Salesforce, Power BI, Tableau) and experience using CRM systems and prospecting tools
• Knowledge of the Microsoft partner ecosystem is a plus
• Proven ability to own and deliver end-to-end strategy, and communicate results to leadership
• Skilled in using data and metrics to drive improvements
• Effective level written and verbal communication skills