Requirements

• fluent English (B2+) and German (C1),
• first experience in a related area such as order management, customer care, procurement or sales support,
• knowledge of SAP or Salesforce as a strong advantage,
• higher education,
• strong communication skills and high level of business professionalism,
• analytical mindset with great attention to detail.

Responsibilities

• handling B2B customer orders end-to-end - entering and updating orders in internal systems and monitoring their status in SAP and Salesforce,
• managing incoming requests from email, phone and internal platforms, ensuring proper prioritization,
• creating service tickets and managing the shared mailbox to provide timely and professional responses,
• coordinating loaner equipment - arranging shipments, returns and scheduling availability with sales and OR teams,
• ensuring accurate and timely order processing in line with KPIs,
• supporting process improvements by identifying issues, proposing solutions and contributing to documentation and automation,
• solving customer problems related to orders, shipments or equipment availability with a solution-oriented mindset.

We offer

• annual bonus,
• hybrid work model and flexible working hours,
• lunch card,
• modern office located in Warsaw,
• opportunity to grow within the company, with clear development and promotion pathways and the possibility to influence process improvements,
• involvement in additional global projects and cross-functional initiatives,
• benefits package including MultiSport card, private healthcare, and life insurance,
• numerous internal and external training programs, as well as foreign language classes.