Customer Service Junior Specialist
with English (He/She/They)
Customer Service Junior Specialist with English (He/She/They)
THE WORK
As a key player - the Global Customer Support Agent, you will have responsibility to monitor and respond to Clients’ specific typology of requests (invoice copies, payment confirmations, OTC related queries etc.), all in line with the service levels agreements. You will ensure that proper quality control checks are performed accurately. The Agent will be the first point of contact for the Clients' customers and internal stakeholders.
With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT'S IN IT FOR YOU
- Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
- Access continuous learning opportunities.
- Work on projects for international clients, expanding your skills set.
HERE'S WHAT YOU WILL NEED
- Written and spoken fluency in English language (min. B2 level).
- Strong drive for results, time management and problem solving approach.
- Professional and confidential demeanor to ensure that data is handled sensitively and confidentially.
- Ability to build strong relationships with internal and external stakeholders.
- Strong attention to detail and a well-organized, structured approach to work.
- Ability to work from the office located in Cracow during the first three months and in hybrid mode after (3 days in the office, 2 days at home).
BONUS POINT IF YOU HAVE
-
Previous employment experience in Customer Service, call center, Business Process Operations, Shared Services.
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
Customer Service, BPO/SSC
English
