WHAT WILL YOU DO:

• Develop, implement, and optimize collections strategies to ensure timely recovery of outstanding receivables.
• Monitor and manage collections performance, ensuring adherence to DSO (Days Sales Outstanding) targets and minimizing bad debt.
• Analyze customer payment trends and implement proactive measures to mitigate credit risks.
• Establish and refine collection policies, procedures, and escalation protocols to improve efficiency and effectiveness.
• Lead, coach, and develop a collections team to meet performance goals and maintain service excellence.
• Set clear targets for collections agents, track their progress, and provide feedback to drive results.
• Foster a positive and collaborative team environment, ensuring engagement and motivation.
• Collaborate with sales, finance, and customer service teams to address account issues, ensure smooth processes.
• Serve as the key point of escalation for complex collection cases, disputes, and legal proceedings.
• Develop and maintain strong relationships with key customers to ensure continued business while reducing overdue accounts.
• Track and report on key collections KPIs, such as aging reports, recovery rates, and delinquency ratios.
• Provide senior management with insights and recommendations for improving collections efficiency and reducing bad debt.
• Leverage data analytics to identify trends, assess creditworthiness, and refine collections strategies.
• Conduct regular 1:1s with team members, facilitate meeting with a client and other stakeholders.

WHAT DO WE EXPECT:

• Education: Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Experience: 2+; years in OTC, accounts receivable, or finance operations, with at least 2 years in a leadership role.
• Technical Skills:
• English and French (B2 level required)
• Proficiency in ERP systems (SAP, Oracle, or similar).
• Strong Excel skills (pivot tables, VLOOKUP, data analysis).
• Experience with financial reporting tools
• Soft Skills:
• Leadership and coaching
• Clear, professional, and persuasive communication with both internal teams and external customers
• Strong analytical mindset to identify issues, assess risks, and implement effective solutions
• Time management and prioritization
• Proven ability to work cross-functionally and build strong relationship with key stakeholders
• Ensuring accuracy in financial transactions, reporting, and compliance processes.
• Knowledge: Familiarity with accounting principles, credit management, and collections best practices.